We are looking for Salesforce Administrator to join our team at Pune, India. As a Salesforce Administrator, you will play a crucial role during the initial rollout and subsequent maintenance of Salesforce applications for our customers. You will work with smaller and cross functional teams; in a fast-paced environment and closely collaborating with our customers.  You should be comfortable in understanding business problems and recommend solutions by leveraging out-of-the-box Salesforce features and platform capabilities.

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Location: Pune, India 

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What are the responsibilities? 

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• Customize Sales Cloud, Service Cloud for facilitating new application rollout

• Utilize out-of-the-box Salesforce features and configurations for rapid prototyping

• Manage Salesforce security including roles, profiles, sharing rules and groups.

• Build custom reports and dashboards

• Manage sandboxes, scratch orgs, manage upgrades and releases

• Implement Salesforce configuration changes including (but not limited to): Workflows, Process Builder, objects, fields, page layouts, record types, validation rules, duplication rules, email templates, custom settings etc

• Carry out data setup, data cleansing and data migration activities

• Salesforce administration and application (e.g. Sales Cloud, Service Cloud) maintenance

• Execute day-to-day configuration, support, and maintenance activities involving Salesforce instance(s)

• Develop, document and oversee procedures for smooth and efficient administration of Salesforce instance(s)

• Focus on continuous improvement of Salesforce applications to meet changing business requirements

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What are the qualities we look for? 

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• Understand business challenges and devise solutions by leveraging no-code and low-code Salesforce capabilities

• Strong business process knowledge on Sales Cloud and\or Service Cloud

• Clear communicator - you are concise and articulate in speech and writing

• Experience in conducting workshops and user trainings; preparing documentation and delivering presentations is desirable

• Comfortable with documentation including developing wikis, playbooks, training materials etc

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What is the eligibility? 

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• BS or MS degree in any disciplines of Computer Science, Computer, Electrical or Software Engineering, or equivalent practical experience

• Demonstrated and hands-on configuration experience of platform features

• 2 plus years of experience in Salesforce administration and customization of Sales Cloud and Service Cloud applications

• Salesforce Certified Administrator

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What we expect? 

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• Self-starter willing to seek out solutions and ask questions when necessary

• Curiosity and dedication to learning and ability to apply new knowledge in a timely manner

• A high level of responsibility, ownership, and accountability

• Staying up to date with latest Salesforce’s releases including new functionality and changes that may impact systems

• Passionate about Salesforce